Insights
Notes from the workbench.
Working ideas about culture, communication, organizations, service, and the systems behind them.
From the Workbench
Executive Brief No. 1
Why Does Doing It the Wrong Way Make Sense?
Guild Atelier Read the note → Cross-CulturalThe Similarity Trap
The more alike two cultures appear, the easier it is to stop checking. Read the note → Professional CommunicationGood English Isn't the Same as Effective Workplace Communication
Meetings demand a different skill set than the one most English classes teach. Read the note →Some problems need a longer look.
Guild Atelier is developing a deeper body of work around a recurring question: why do organizations keep producing outcomes that nobody inside them actually intended?
That work looks beyond individual mistakes to the relationships between people, processes, information, authority, feedback, and the conditions under which the work actually happens.
Longer Notes, Executive Briefs, and White Papers will appear here as that thinking develops.
Start with a conversation
If something here describes a problem you're seeing in your own organization, tell us about it.
Start a Conversation